Refund Policy

At Novora, your satisfaction is important to us. Every product is carefully crafted and inspected before shipping, but if you’re not completely happy with your purchase, we’ll do our best to make it right.

You may request a refund within 7 days of receiving your order, provided the product meets our return conditions.

To qualify for a refund:

• The item must be unused.
• It must be returned in its original packaging.
• The product should be in the same condition in which it was delivered.

Once we receive and inspect the returned item, we will notify you by email and process your refund to your original payment method.

Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider.

• Shipping charges are non-refundable.
• Refunds will not be issued for products that are broken or damaged after delivery due to misuse or handling.
• If your product arrives damaged or defective, please contact us within 48 hours of delivery with clear photos or a short video. Our team will verify the issue and arrange an appropriate resolution, which may include a replacement or refund.

Our goal is to ensure every experience with Novora is smooth, transparent, and worry-free.

If you have any questions regarding your order or refund, please contact us at:
novoradesignlab@gmail.com