Last updated: October 10, 2025
Novora operates this store and website to provide customers with a seamless and curated shopping experience. This website and store are powered by Shopify, which enables us to securely provide our products and services.
This Privacy Policy explains how Novora collects, uses, and shares your personal information when you visit our website, make a purchase, or interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information,” we mean any information that identifies or can reasonably be linked to you.
We may collect the following categories of information depending on how you interact with our website:
Contact Information
- Name
- Email address
- Phone number
- Billing and shipping address
Payment Information
- Credit/debit card details
- Payment confirmation
- Transaction information
(Payments are securely processed through trusted payment gateways and Shopify.)
Account Information
- Username and password
- Preferences and account settings
Order & Transaction Information
- Products you view or purchase
- Cart or wishlist activity
- Purchase history, returns, and exchanges
Communication Information
- Messages sent to our customer support team
Device & Usage Information
- IP address
- Browser type
- Device information
- Pages visited and interactions on our website
How We Collect Your Information
We may collect personal information:
- Directly from you when you place an order, create an account, or contact us
- Automatically through cookies and similar technologies when you use our website
- From service providers such as payment processors, shipping partners, and analytics providers
- From third-party platforms when interacting with our services through social media or integrations
How We Use Your Information
We use your personal information to:
Provide and Improve Our Services
- Process and fulfill orders
- Arrange shipping and delivery
- Manage your account and preferences
- Provide customer support
Personalize Your Experience
- Recommend products
- Improve website functionality and performance
Marketing & Promotions
- Send updates, promotional emails, and product announcements
- Display relevant advertisements
You can unsubscribe from marketing communications at any time.
Security & Fraud Prevention
- Verify transactions
- Prevent fraudulent activity
- Maintain the security of our website
Legal Compliance
- Comply with legal obligations
- Enforce our policies and terms
Sharing Your Information
We may share your personal information with trusted third parties when necessary to operate our business, including:
- Shopify, which powers our store and infrastructure
- Payment gateways for secure payment processing
- Shipping and logistics partners to deliver your orders
- Analytics and marketing providers to improve services
These third parties only use your information to perform services on our behalf.
We may also disclose information when required by law or to protect our rights.
Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their policies before sharing personal information.
Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
If a parent or guardian believes that a child has provided us with personal information, please contact us so we can delete the data.
Security & Data Retention
We take reasonable steps to protect your personal information using secure technologies and systems.
However, no method of transmission over the internet is completely secure.
We retain your information only for as long as necessary to:
- Fulfill orders
- Provide services
- Comply with legal obligations
- Resolve disputes
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Right to access the personal data we hold about you
- Right to correct inaccurate information
- Right to request deletion of your data
- Right to request a copy of your data
You may also unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
📧 novoradesignlab@gmail.com