At Novora, we take great care in delivering your products safely and on time. Every lamp is carefully crafted, inspected, and packaged to ensure it reaches you in perfect condition.
Processing Time
All orders are processed within 2–4 business days after payment confirmation. As each lamp is produced using precision 3D printing and thoughtful finishing, processing times may vary slightly depending on the design and order volume.
Shipping Time
Once your order has been dispatched, delivery typically takes:
- 3–7 business days for most locations within India
- Remote or rural areas may require a few additional days
You will receive a tracking number via email or SMS once your order ships, allowing you to track your delivery anytime.
Shipping Charges
Shipping charges are calculated and displayed during checkout. From time to time, free shipping promotions may be offered and will be clearly mentioned on the product page or at checkout.
Order Delays
While we strive to deliver every order on time, delays may occasionally occur due to unforeseen courier, logistics, or weather conditions. If this happens, our team will keep you informed until your order arrives.
Damaged Packages
If your product arrives damaged or defective, please contact us within 48 hours of delivery with clear photos or a short video of the issue. Our team will review the case and assist you with a suitable resolution.
Our goal is to make your experience with Novora smooth, transparent, and worry-free.
For any questions regarding your order or shipping status, please contact us at:
novoradesignlab@gmail.com