At Novora, every piece is individually crafted and carefully inspected before it leaves our studio. As each light is made to order, we do not offer returns or refunds for change of mind.
Manufacturing Defects:
If you believe your product has a manufacturing defect, please contact us within 7 days of receiving your order.
To help us assess the issue, please email us with:
Your order number
Clear photographs or a short video showing the defect
Our team will review your request and, if the issue is determined to be a manufacturing defect, we will arrange a replacement of the affected product or component at no additional cost.
3-Month Warranty
All Novora lighting products include a 3-month limited warranty from the date of delivery.
This warranty covers:
Manufacturing defects
Faults in electrical components
Functional defects under normal residential use
The warranty does not cover:
- Accidental damage
- Damage caused by misuse, improper installation, or modifications
- Normal wear and tear
- Cosmetic damage, scratches, dents, or breakage after delivery
- Claims relating to cosmetic imperfections reported after the initial 7-day inspection period
Please Note:
As every Novora piece is individually produced through additive manufacturing, subtle layer lines and natural surface variations are an inherent characteristic of the production process. These are part of the design and craftsmanship of each piece and are not considered manufacturing defects.
Need Assistance?
If you have any questions or need support with your order, we’re here to help.
Email: novoradesignlab@gmail.com